FAQs
Find clear answers to the most common questions about our lighting solutions, warranties, and support. Whether you’re new to PCL, setting up your first system or expanding a current one, this FAQ section helps make the most of your PCL experience.
Top questions
Where do you ship?
We ship to all 50 States and Canada. We also offer international shipping if needed (extra fee's and rates apply).
Do you offer express shipping?
Yes, express shipping is available at checkout for faster delivery.
How do I place an order?
You may order items online. You may also call in or email in your order if you've already been assigned a PCL solutions specialist.
Do you offer discounts or promotions?
Yes, we occasionally run special offers. Be sure to check back regularly for the latest deals.
Do you have a size guide / product guide?
Yes, you can find our size and product guides on the product pages for easy reference.
How long will it take to receive my order
Most orders ship within 24 hours once payment is received. Depending on your location it may take 1 to 5 days to arrive to you from our Chicago region warehouse.
What install options do you offer?
We offer DIY, Hybrid and Turnkey installation services. Talk with a PCL solutions team member today for more detail.
Do you offer international shipping?
Yes, we ship to most countries worldwide.
How much does shipping cost?
Shipping costs vary based on your location and will be calculated at checkout.
Additional FAQs
Please take the time to read the following FAQs, and if you still have unclear questions, please contact us anytime.
General
Can I place an order online?
Yes, you may browse items and place your order online.
Can I place an order over the phone or by email?
Yes, you may place orders over the phone or through by email to your designated solutions specialist. If you've not been in contact with a PCL specialist, please take a first step of Talking with a Pro or Visualize™.
Do you offer discounts or promotions?
Yes, we occasionally run special offers. For the latest promotions, be sure to sign up to receive the promotions flyer - sign up is at the bottom of this page.
Do you have a size guide / product guide?
Yes, you can find our size, specs and product guides on each product page for easy reference.
Shipping & Delivery
How long will it take to receive my order
This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 1-5 business days. Please see International Orders for more details.
Where do you ship?
We ship to all 50 States and Canada. International shipping is also available. We primarily serve North America.
Do you offer international shipping?
Yes, we ship to most countries worldwide.
How much does shipping cost?
Shipping costs vary based on your location and will be calculated at checkout.
Do you offer express shipping?
Yes, express shipping is available at checkout for faster delivery.
Payments
What payment methods do you support?
We accept Visa, MasterCard, Discover, and American Express. We also accept ACH, Bill.com and physical check for larger projects.
Do you charge sales tax?
This is state dependent. Upon checkout you will have the option to remove sales tax from your order and upload your exemption paperwork for your organization.
Do you offer payment terms?
Yes, though payment terms are project specific. Talk with a PCL solutions team member today.
Orders & Returns
How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped.
Can I modify or cancel my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible and we’ll do our best to help.
How can I get a return started?
We offer returns within 45 days of delivery. Please contact initiate a return by submitting a ticket at support.prochurchlights.com
What is your return policy?
You may return items within 45 days of delivery for a full refund. View our return policy here.
What should I do if I receive a damaged item?
Please contact our support team with your order details, and we’ll arrange a replacement or refund.
Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders more easily.
How can I reset my password?
Click “Forgot password?” on the login page and follow the instructions to reset your password.
How can I contact customer support?
You can reach us via email or live chat, and our team will be happy to help.
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